Contact Phone: 336-213-3560

Policies & Procedures

i-massageAs a client please remember: 

1) Sessions begin and end at scheduled times. Sessions beginning late due to client tardiness will end at the originally scheduled time and are full price. Please arrive 10 to 15 minutes early for your session. 

2) Be present. Massage sessions will not take place if the client is under the influence of drugs or alcohol.

3) An accurate health history and updates as necessary are of critical importance.

4) If cancellation is necessary, please give a 24 hour notice or you are charged for the appointment unless it can be filled. Emergency cancellations are determined at the therapist’s discretion. 

5) Payment is accepted at the time of services rendered. Method of payment includes cash, check and credit card.  

6) Do not eat a heavy meal within two hours of treatment

7) Outcall appointments are charged even in the event of a no show

8) This office is a non-smoking environment.

Clients can expect from therapist: Fotolia_62358338_XS

1) I provide clients with a competent and professional session each time they come for and appointment, addressing the specific needs mentioned, and customizing the session based on individual preferences.

2) I am available to my clients between the hours of 9Am-6PM. I return calls within 24 hours unless I am out of town.

3) Clients are treated with respect at all times.

4) I do not provide insurance billing.

5) I perform services for which I am qualified and refer clients to other appropriate specialists as necessary.

6) I keep accurate records and review client information before each session.

7) I stay current with information and techniques by continuing education, reading and receiving regular sessions myself.

9) Privacy and confidentiality are maintained at all times.

10) If I need to cancel an appointment, I will do so within 24 hours whenever possible. If an emergency arises and I can’t keep an appoint, I will provide a 50% discount for the client’s next session. For non-emergency cancellations of less than 24 hours, the next session is at no charge.

11) My equipment and supplies are clean and safe.

12) Clients are draped with a sheet at all times during a session. Only the parts of the body being worked on are exposed at any time.